The data analysis for this study was undertaken using the Statistical Package for Social Science (SPSS) software. This study utilized reliability analysis, descriptive statistics and frequency analysis, t-test, Analysis of variance (ANOVA) and multiple-regression analysis to analyse data. Data collection was undertaken using questionnaires.

This study includes a sample size of 122 users of Xero from accounting firms and SMEs in Auckland. The study utilized the End-User Computing Satisfaction (EUCS) model which was developed by Doll and Torkzadeh (1988) to measure the user satisfaction and the software success of the accounting software Xero. The aim of this study is to evaluate user satisfaction and success with Xero accounting software in Accounting firms and Small & Medium Enterprises (SMEs) in Auckland. However, there has been very little research undertaken to evaluate the cloud-based accounting software using a structured end-user satisfaction framework. Xero has been rated as one of the top 10 accounting software in the world (Forbes, 2016).

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